Caldana Group is committed to providing excellent logistics and services for its marketing subscription packages. This policy outlines the guidelines for refunds and cancellations to ensure transparency and customer satisfaction.

Subscription packages & services:

Bronze Package: Basic marketing services at $24.99/month
  • Social Media Presence: Establish and maintain a basic social media presence on popular platforms.
  • Starter Email Marketing: Initiate email marketing campaigns to engage with your audience.
  • Monthly Performance Reports: Receive basic analytics reports to track key performance metrics.
Silver Package: Enhanced marketing services at $39.99/month
  • Advanced Social Media Management: Grow your social media presence with more frequent and engaging posts.
  • Expanded Email Marketing: Implement targeted email campaigns with enhanced features.
  • Monthly Analytics Reports: Receive detailed analytics reports with actionable insights.
  • Basic SEO Optimization: Begin optimizing your website for improved search engine visibility.
Gold Package: Comprehensive marketing services at $99.99/month
  • Full Social Media Management: Benefit from comprehensive social media management, including content creation, scheduling, and audience engagement.
  • Advanced Email Marketing Automation: Implement automated email sequences and targeted campaigns.
  • Bi-Weekly Consultation Sessions: Discuss marketing strategies and receive personalized guidance.
  • SEO Optimization: Improve website ranking with comprehensive SEO optimization.
Platinum Package: Premium marketing services at $249.99/month
  • Priority Customer Support: Enjoy priority support for faster issue resolution and personalized assistance.
  • Bi-Weekly Consultation Sessions: Regular strategy sessions for in-depth discussions and fine-tuning.
  • All Services from Gold Package: Full access to social media, email marketing, and SEO optimization services.
  • Enhanced Performance Reports: Receive advanced performance reports with detailed insights and recommendations.

These subscription packages are designed to cater to a range of marketing needs, from establishing a basic online presence to implementing advanced and comprehensive marketing strategies. Clients can choose the package that best aligns with their business goals and budget, ensuring a tailored and effective approach to their digital marketing efforts. The flexibility in the packages allows clients to scale up their marketing services as their business grows.

Please contact us for personalized plans and a talk about your specific needs.

Payment Information, refunds & currency.

All payments for Caldana Group’s marketing services are processed exclusively in USD dollars. We accept various payment methods, providing our clients with a secure and convenient transaction experience.

Refund policy:

  • Caldana Group offers a 15-day money-back guarantee for all subscription packages.
  • Refunds are applicable if the customer is dissatisfied with the services provided within the first 30 days of subscription.
  • Refund requests must be submitted in writing through the customer support portal or email within the specified period.


  • Customers can cancel their subscription at any time without incurring additional charges.
  • To cancel, customers must notify Caldana Group through the designated cancellation channels (E-mail, social media, messaging app) available on the website or customer support portal.
  • Cancellation requests will be processed within 7 business days.

Prorated refunds for annual subscriptions:

  • For customers who subscribe annually, a prorated refund will be provided if the cancellation occurs within the first 30 days.
  • After the initial 30 days, no prorated refunds will be issued for annual subscriptions.

Refund exclusions:

  • Refunds will not be provided for services rendered beyond the 30-day guarantee period.
  • Refunds will not be issued for accounts found in violation of the terms of service or engaged in fraudulent activities.


  • Caldana Group will communicate any changes to the refund and cancellation policy to all existing customers through email or other appropriate channels.

Service Termination:

  • Caldana Group reserves the right to terminate a customer’s subscription in case of repeated violations of the terms of service.

Delivery Policy for Caldana Group’s marketing services:

At Caldana Group, we strive to provide a seamless and efficient delivery process for our valued clients. Our Delivery Policy outlines the steps involved from collecting information about your marketing preferences to the provision of the selected services:

Initial consultation:

  • After reaching us clients will be contacted for an initial consultation. This consultation aims to understand specific goals, target audiences, and any unique preferences the client may have.

Service selection:

  • Clients can explore our range of marketing subscription packages, including Bronze, Silver, Gold, and Platinum. Each package is designed to cater to varying marketing needs and preferences.

Customization and setup:

  • Based on the information gathered, our team will customize the marketing services to align with the client’s objectives. This may include setting up social media accounts, designing marketing materials, and configuring other relevant components.

Ongoing Services:

  • The subscribed services, such as social media management, email marketing, and SEO optimization, will be consistently delivered throughout the subscription period. Regular consultations and performance reports will ensure that the client remains informed and engaged in the marketing process.

Communication channels:

  • We maintain open communication channels, including email and designated portals, for clients to interact with our team. Any additional information or preferences can be communicated at any time during the subscription period.

Performance reports:

  • Clients will receive regular performance reports detailing the effectiveness of the implemented marketing strategies. These reports provide insights into key metrics, allowing clients to assess the impact of our services on their business.

Feedback and adjustments:

  • We welcome client feedback and are committed to making necessary adjustments based on their evolving needs. Our team is available to discuss any concerns or modifications to ensure maximum satisfaction.

Service renewal and updates:

  • Prior to the end of the subscription period, clients will be informed about service renewal options. We may also provide updates on new features or services that could enhance their marketing strategy.

Privacy Policy:

For a comprehensive understanding of how we handle and protect your data, please refer to our Privacy Policy.

Company Address & how to reach us:

  • Caldana Group LLC
  • 3150 SW 38 Ave Ste 1320-F – Miami Fl 33146

Feel free to contact us at for any inquiries or assistance. Your satisfaction is our priority, and we appreciate your trust in Caldana Group for your marketing needs.